FAQ's

 

Q: How do you know a journey has ended?
A: The vehicle has stopped and the engine is off for more than one minute.

 
Q:
 How do I know if I am connected to the internet?
A:

An icon should appear on the bottom right of your screen.

  • If there is a Red cross it means that connection is not established
  • If you do not get any of these icons, you need to change your settings. as follows:

Direct Dial Users:
Start ????? Control Panel ????? Internet Options ????? Connections ????? highlight your connection ????? settings ????? properties - tick box ?????show icon in notification area when connected?????.

Local Area Network Users:
Start ????? Control Panel ????? Network Connections ????? right click your connection ????? tick box ?????show icon in notification area when connected?????. Move your mouse over the ?????Network connection????? and if connected, you should get the following information: Icon Speed: ___Mbps Status: Connected


 
Q:
 I can't see the whole screen after I log in
A:
 If you are running a screen resolution of 800 x 600 you can either press F11 to push SWIFT to full screen, or increase your screen resolution to 1024 x 768.

 
Q:
 There are black borders around the screen and I can't see all of the text in the reports window
A:

You have the font size set to 120 dpi in Windows.

Set the font size back to 96 dpi by right clicking on the desktop and selecting 'Properties'. Then go the 'Settings' tab and click the advanced button. Under the 'General' tab set the font size to Normal Size (96 DPI). You will have to restart your PC in order for the changes to take effect


 
Q:
 I?????ve forgotten my Password
A:
 If you have forgotten your password you can click on the 'Forgotten your details?' link and you will be prompted to enter your email address. Your password will be sent to you.

 
Q:
 How do I reset my Password?
A:
 Settings ????? User - Password

 
Q:
 How do change a name of a vehicle?
A:
 Settings ????? Vehicle ????? Rename Vehicle

 
Q:
 How do I set up a group?
A:
 Settings ????? Vehicle ????? New Group

 
Q:
 How do I move around the Map?
A:
Click hand icon to ?????drag????? the map, select the magnify glass icon to ?????zoom????? to a specified area

 
Q:
 How do I create Vehicle Time Sheet Report?
A:
 Vehicle ????? Show Report ????? choose Vehicle Time Sheet Report (drop down menu)
  • choose time scale (drop down menu)
  • Help: Click help icon ???????????
  • Reports - Vehicle Time Sheet Report

 
Q:
 How do I create Journey Summary Report?
A:

Vehicle ????? Show Report ????? choose On Site Time Report (drop down menu)

  • choose time scale (drop down menu)
  • Help: Click help icon ???????????
  • Reports - On Site Time Report

 
Q:
 How do I email a report?
A:
 After clicking ?????show report????? and the report appears on the screen, click the Email report icon (envelope).

 
Q:
 Emailed report arrived wrong day?
A:

Check your scheduled email settings. Settings

  • Emails. Delete the schedule and start a new one if it is setup on the wrong day

 
Q:
 Can I get more frequent updates?
A:
 No, the configuration is standard

 
Q:
 How do I create POI?
A:

Enter post code of POI, when it appears on the map go to Places

  • New Place. You can increase or decrease the radius of you POI. Add a POI using the start or end location from a vehicle journey, by clicking the push pin that represent the start or end location.
  • Help: Click help icon ??????????? ????? Places list

 
Q:
 How do I edit POI?
A:
 Places ????? click relevant POI
  • Edit Place Help: Click help icon ???????????
  • Places list

 
Q:
 How do I delete POI?
A:
  • Places ????? click relevant POI
  • Delete
  • confirm delete Help: Click help icon ??????????? ????? Places list

 
Q:
 How do I hide POI?
A:

Click the push pin icon in the toolbar. A line should strike through the push pin to signify there are not to be shown.

Help: Click help icon ??????????? ????? Places list


 
Q:
 The Map is too slow
A:
 Firstly please check other applications on your PC. If there are a number of applications running on your PC, your PC?????s speed may suffer. Check internet connection speed, if you are in a shared office your bandwidth may be taken up by other internet users. The Map speed should increase with each use, due to Trakm8 SWIFT?????s ability to store the map images while you are logged in.

 
Q:
 The screen isn't refreshing
A:
 Check your internet connection. Trakm8 SWIFT will update the position of your vehicles automatically every 5 minutes. You can manually check to see if the vehicle has sent a more up to date position by clicking on the icon next to the ?????Last Update Time????? at the bottom of the vehicle list.

 
Q: I am using Moilla Firefox and am unable to use the SWIFT application
A: You will need to download a plug in - please click here for further instructions
   

GENERAL
Q:
 Can I install the Trakm8 SWIFT unit on my Motorbike, boat, bicycle, train or plant machinery?
A:
 No

 
Q:
 Can I install the Trakm8 SWIFT unit on my Motorbike, boat, bicycle, train or plant machinery?
A:
 No ????? The quality of our installations are guaranteed for 12 months. Any installations by none certified persons or companies would invalidate this warranty, and would not receive any support.

 
Q:
 My drivers go into Europe, will I still see my vehicles on the map?
A:
 No ????? Trakm8 SWIFT is a UK only solution, however any journeys taken outside the UK will still be logged inside the unit and the journeys will be visible on the map when the vehicle comes back to the UK and into Network coverage.

 
Q:
 Can I sell the Trakm8 SWIFT unit to someone who is willing to take over my contract?
A:
 No

 
Q:
 Can I use my own SIM?
A:
 No

 
Q:
 Can I turn the unit off?
A:
 No ????? in order to capture your journey details, the Trakm8 SWIFT unit has a permanent power feed

 
Q:
 How do I distinguish between Business & Private mileage?
A:
 By pressing the button on the front of the Trakm8 SWIFT unit. Once the button is pressed the button light goes off to show that the journey is private.

 
Q:
 I pressed the button by mistake, can I change it?
A:
 The button can be pressed multiple times during a journey and the journey status will change accordingly

 
Q:
 I forgot to press the button, can I change my journey definition?
A:
 The button can be pressed any time during a journey. Although if the journey has ended you will not be able to change the journey definition, you will always have each journey recorded

 
Q:
 I am told the Trakm8 SWIFT unit uses GPS, what is GPS?
A:
 The Global Positioning System (GPS) is a satellite-based navigation system made up of a network of 24 satellites placed into orbit by the U.S. Department of Defence. GPS was originally intended for military applications, but in the 1980s, the government made the system available for civilian use. GPS works in any weather conditions, anywhere in the world, 24 hours a day

 
Q:
 What are the limitations with GPS?
A:
 GPS works well under a wide variety of conditions, but there are a few situations that often cause problems.
??????? Urban Canyons - It's common to lose reception as you drive through "urban canyons" with tall buildings on both sides. Tall buildings aren't usually a problem if they're free-standing, but it's hard to find GPS signals when they're built closely together along the edge of a narrow street.
??????? Garage Parking ????? If you park in a garage overnight, the Trakm8 SWIFT unit will lose the GPS fix and will not be able to determine its position on the earth. When you leave the garage it will take a number of minutes to get the GPS fix back, and while the unit is doing this the Trakm8 SWIFT unit will not be able to log the position during your journey.
??????? Tunnels - Tunnels also block GPS signals but are less of a problem because you will be able to regain a signal quickly once you are through.
??????? Number of satellites visible ????? The more satellites the Trakm8 SWIFT GPS receiver can "see," the better the accuracy. Buildings, terrain, electronic interference, or sometimes even dense foliage can block signal reception, causing position errors or possibly no position reading at all. GPS units typically will not work indoors, underwater or underground.

 
Q: What is Triangulation?
A:
 Triangulation - is a process by which the location of the Trakm8 SWIFT unit can be determined by measuring either the distance, or the direction, of the received signal from two or three different satellites. In theory, three satellites would normally provide an unambiguous three-dimensional fix, but in practice at least four are used to offset any inaccuracies

 
Q:

Why are there gaps in my Live Route Replay or in my reports?

A:
 This may be because of coverage/GPS issues (see above), or through user issues e.g. jamming/signal blocking.

 
Q:
 My car seems to be ?????wandering????? in the reports, why is that?
A:
 If the unit has only a partial GPS fix the journey may only be recorded with an accuracy of 10 metres.

 

ADMIN
Q:
 What do I do if I?????ve changed my bank details?
A:
 Please contact support to update your details
   
Q: I have lost my copy of the Trakm8 SWIFT Terms & Conditons
A: please download from here.

 

 

 
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